FAQ
Managing care for a loved one is complex.
Whether you’re caring for a loved one in your home, or you’re a family member trying to coordinate care for a loved one who currently resides in an assisted- or independent-living community, get help and answers here.
1. Where can a Legacy Medical primary care clinician see patients?
Please visit our locations page to see the communities we service or email info@legacymedical.com for more information.
2. Who is eligible to receive in-home primary or palliative care?
Legacy Medical serves adult patients with illnesses ranging from the simple to the complex. We have expertise in providing medical care to individuals with complicated, chronic health conditions and specialized geriatric care to elderly patients. Our patient population includes those who are unable or too sick to travel to the doctor and patients wishing to avoid crowded, conventional waiting rooms.
3. How long will scheduling the first medical care visit take?
We offer same-day or next-day appointments.
4. What are the appointment hours?
We can schedule appointments between the hours of 8:00 am and 5:00 pm. We also offer on-call support 24/7 to the nursing teams in our senior living communities.
5. Do you offer emergency services?
Legacy does NOT provide emergency services. If we believe you have a life-threatening medical emergency, we will refer you to the emergency department of your local hospital or the hospital of your choice.
6. What services do you offer?
We see patients often and respond promptly to urgent care needs. Our goal is to provide care that helps to reduce unnecessary ER visits and hospitalizations.
Our providers can perform many of the medical services you expect from a traditional office-based medical clinic on-site. These services include comprehensive physical examinations, Medicare annual wellness visits, acute care visits, chronic disease evaluation and management, simple procedures, medication prescription and management, referrals for diagnostic and lab testing, and referrals to specialists, therapy, home health, and hospice.
The Legacy team works closely with patients, their families, and senior living community teams to coordinate care.
7. What if my loved one needs lab work, x-rays, or other testing?
Our providers will order lab tests, x-rays, EKGs, and whatever ancillary services or procedures may be required to evaluate any medical problem fully.
8. Will our Legacy provider become my loved one’s primary care provider?
If you’d like, it’s as simple as letting us know that you want us to become your primary care provider.
9. Can we see the same provider every time?
Yes. We schedule the same provider for each visit unless the provider is out of town and you need to be seen urgently. In that case, we will arrange for you to be seen by another of our outstanding providers, who will benefit from your complete medical record being at their fingertips.
10. How do I contact a Legacy provider with a medical question?
Because our clinicians spend most of their day seeing patients, the best way to contact them with a medical question is to email schedule@legacymedical.com, which will be routed to your provider.
11. Can I keep Legacy Medical as their primary care provider if I am receiving hospice care?
Many of our clinicians also have specialized training in hospice and palliative care. Our goal is to provide patients with a seamless transition into hospice services, should they become necessary. Your provider will continue to coordinate with your hospice care team.
12. What types of insurance does Legacy Medical accept?
We accept all major insurances, including Medicare. We encourage you to check your specific plan for coverage details.
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