Managing care for a loved one is complex.

We can help.

Whether you’re caring for a loved one in your home, or you’re a family member trying to coordinate care for a loved one who currently resides in an assisted- or independent-living community, get help and answers here.

1. Who is eligible to receive an in-home medical care visit from Legacy Medical?

Legacy Medical serves adult patients with illnesses ranging from the simple to the complex. We have expertise in providing medical care to individuals with complicated, chronic health conditions, as well as specialized geriatric care to elderly patients. Our patient population includes those who are unable or too sick to travel to the doctor and patients wishing to avoid crowded, conventional waiting rooms. 

2. Where can a Legacy Medical primary care clinician see my loved one?

Please visit our Locations page to see the communities we service or email info@legacymedical.com for more information.

3. Do you accept new Medicare patients?

Yes! We are taking new Medicare patients.

4. How long will it take to schedule our first in-home medical care visit?

We offer same-day or next-day appointments. 

5. What are the appointment hours?

We can schedule appointments between the hours of 8:00 am and 5:00 pm. We also offer on-call support 24/7 to the nursing teams at the communities we serve. 

6. Do you offer Emergency Services?

Legacy does NOT provide Emergency Services.  We provide On-Site Express Care Clinics at the communities we serve. If we believe you have a life-threatening medical emergency, we will refer you to the emergency department of your local hospital, or the hospital of your choice. 

7. What services do you offer?

We see patients often and respond promptly to urgent care needs. Our goal is to provide care that keeps our seniors from unnecessary ER visits and hospitalizations.

Many of the medical services you expect from a traditional office-based medical clinic can be performed on-site by our providers. These services include comprehensive physical examinations, Medicare annual wellness visits, acute care visits, chronic disease evaluation and management, simple procedures, medication prescription and management, referrals for diagnostic and lab testing, and referrals to specialists, therapy, home health, and hospice.

The Legacy team works closely with patients, their families, and facility teams to coordinate care.

8. What if my loved one needs lab work, x-rays, or other testing?

Our providers will order lab tests, x-rays, EKGs, and whatever ancillary services or procedures that may be required to fully evaluate any medical problem.

9. Will our Legacy provider become my loved one’s primary care provider?

Yes! It’s as simple as letting us know that you want us to become your primary care provider.

10. Can we see the same provider every time?

Yes. We schedule the same provider for each visit, unless the provider is out of town and you need to be seen on an urgent basis. In that case, we will arrange for you to be seen by another of our outstanding providers, who will have the benefit of your complete medical record at his or her fingertips.

11. Will my loved one’s provider visits be scheduled regularly or on an as-needed basis?

On average, patients are visited about once a month. Patients may be seen more or less frequently based on their individual needs.

12. How do I contact our provider if I have a medical question about my loved one?

Because our clinicians spend all day out in the field seeing patients, the best way to contact them with a medical question is to email schedule@legacymedical.com and the message will be routed to your provider.

13. Can my loved one keep Legacy Medical as their primary care provider if they are receiving hospice care?

Yes, and many of our clinicians also have specialized training in hospice and palliative care. Our goal is to provide patients with a seamless transition into hospice services, should they become necessary. Your provider will continue to coordinate with your hospice care team.

14. What types of insurance does Legacy Medical accept?

We accept all major insurances including Medicare. We encourage you to check your specific plan for coverage details.

15. Can we use a secondary insurance policy to cover what primary insurance does not cover?

Yes, we will automatically bill secondary insurance for any charges that are not covered by a patient’s primary insurance.

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